Summary
✨ AI‑Generated
Work remotely as a German-speaking Customer Support Agent for a fast-growing shared mobility service. You will handle customer inquiries by phone and email, resolve complaints with empathy, identify customer needs, and provide effective solutions. The role suits service-minded professionals who communicate confidently in German and English and enjoy solving problems in a dynamic environment.
Highlights
Fully remote customer support role with a strong focus on customer experience, problem solving, empathetic communication, and opportunities to contribute feedback to service improvement.
Description
Job DescriptionJoin SIXT and help shape the future of shared mobility with our SIXT Share service.
As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in german via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback.
Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand.
If you are passionate about customer service and want to help revolutionize car sharing, we look forward to your application!
YOUR ROLE AT SIXT
You provide excellent customer service and ensure a positive experience in every interactionYou communicate confidently and empathetically with customers in German and EnglishYou analyze customer requests, identify needs, and offer effective solutionsYou adapt quickly to new situations and handle challenges with strong problem-solving skillsYou proactively anticipate customer needs and maintain a service-oriented mindsetYou work flexibly across different shifts, including weekends and night shiftsYOUR SKILLS MATTER
Experience You have already gained initial experience in dealing with customers and providing excellent service comes naturally to youLanguages You speak fluently German and English (C1 level or higher)Communication You enjoy interacting with partners and customers and possess strong communication skills and empathyProblem-solving You can respond quickly to new situations and have strong analytical and problem-solving skillsIT Skills You are confident in using computers and common software, including Microsoft OfficeWHAT WE OFFER
Work-Life Balance This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal lifeEmployee BenefitsTake advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle productsTeam Building Activities and International Events Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the worldProfessional Growth Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environmentApply now and become part of an international, forward-thinking team that’s redefining premium mobility every day.
We’re excited to meet you!
At SIXT, we use artificial intelligence tools in our selection processes The first phase of the process is a phone call made by Clara, our AI assistant, designed to offer you an agile and flexible experience from the very first contact If you are unable to answer the call at the time it comes in, you can propose an alternative time to Clara.
If you prefer this call to be handled by a member of our team, you can also request this directly when Clara contacts you
