Agent, Incubation & Experience

Job DescriptionTraining Delivery: • Conduct in-person and virtual training sessions for new vendors on the use of tablets and the vendor portal. • Demonstrate the functionalities and features of the tablet and vendor portal, ensuring vendors understand how to perform essential tasks (Order processing & modification, item unavailable, NS update, invoice clarity, resto portal login etc) Vendor Support: • Provide ongoing support to vendors post-training to address any questions or issues. • Troubleshoot technical problems related to tablet operations and the vendor portal. • Maintain a knowledge base of common issues and solutions for vendor reference. Feedback and Improvement: • Gather feedback from vendors on the training process and materials. • Continuously assess and improve training programs based on vendor feedback • Collaborate with the product development team to stay updated on new features and changes to the tablet and portal. Training Materials Development: • Develop and update training manuals, user guides, video tutorials, and other educational materials. • Customize training content to meet the specific needs of different vendor groups. Reporting and Documentation: • Maintain accurate records of training sessions and vendor attendance. • Prepare reports on training activities and vendor performance post-training.