IT Infrastructure Administrator

Role Purpose The IT Infrastructure Administrator owns the design, deployment, and ongoing operation of Omilia's core IT infrastructure — spanning on-premises, cloud, and hybrid environments. The role ensures the reliability, security, and scalability of network, server, and cloud systems that underpin Omilia's internal operations and platform delivery, acting as the primary technical owner for infrastructure health and capacity. Accountabilities Owns the availability, performance, and security posture of Omilia's IT infrastructure across network, server, and cloud layersAccountable for infrastructure lifecycle management: capacity planning, procurement, deployment, maintenance, and decommissioningResponsible for backup integrity, disaster recovery readiness, and business continuity across all managed systemsEnsures infrastructure compliance with Omilia's security policies and relevant certifications (ISO 27001, SOC 2, PCI-DSS)Contributes to infrastructure strategy and roadmap, identifying opportunities to improve resilience, efficiency, and cost Key Responsibilities Administer and maintain network infrastructure: LAN/WAN, firewalls, VPN, DNS, DHCP, and switching/routing equipmentManage server infrastructure (physical and virtual) including provisioning, patching, performance tuning, and decommissioningAdminister cloud infrastructure across GCP, AWS, or Azure: compute, storage, networking, and IAM configurationsManage virtualisation platforms (VMware, Hyper-V) and containerisation environments where applicableImplement and maintain backup and disaster recovery solutions; conduct periodic DR tests and document outcomesMonitor infrastructure health using observability tools (e.g. Zabbix, Datadog, Grafana); respond to and resolve infrastructure incidentsEnforce infrastructure security controls: patch management, vulnerability remediation, access hardening, and certificate managementManage on-premises and cloud storage solutions, ensuring data integrity, retention compliance, and performanceMaintain infrastructure documentation: network diagrams, runbooks, configuration baselines, and change recordsSupport IT security audits and contribute infrastructure evidence to compliance programmes (ISO 27001, SOC 2, PCI-DSS) Requirements Knowledge, Skills & Experience Required: 3-5 years of IT infrastructure administration or systems engineering experienceHands-on experience with network administration: firewalls (e.g. Fortinet, Palo Alto, Cisco), VPN, DNS/DHCP, VLANsSolid experience with server administration on Linux and/or Windows Server environmentsExperience with at least one major cloud platform (GCP, AWS, or Azure) at an administration levelExperience with virtualisation technologies (VMware vSphere, Hyper-V, or equivalent)Familiarity with backup and DR tools and methodologies; experience designing or testing recovery proceduresKnowledge of infrastructure security principles: hardening, patch management, access controls, certificate lifecycleExperience with infrastructure monitoring and alerting toolsMethodical approach to documentation, change management, and incident responseStrong analytical and problem-solving skills; able to diagnose complex infrastructure issues under pressureBachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field Nice to have: Relevant certifications: CCNA, CompTIA Network+, AWS/GCP/Azure Associate, VMware VCP, or equivalentExperience with infrastructure-as-code tools (Terraform, Ansible, or similar)Exposure to containerisation and orchestration (Docker, Kubernetes)Experience in a SaaS, cloud-native, or CCaaS technology environment Omilia Note Contribute actively and effectively as an integrated team member.
 Act as an Omilia ambassador in all interactions Benefits Fixed compensation;Long-term employment with the working days vacation;Development in professional growth (courses, training, etc);Being part of successful cutting-edge technology products that are making a global impact in the service industry;Proficient and fun-to-work-with colleagues;Apple gear If you're a rare builder who speaks both code and pipeline, stays ahead of AI trends, and thrives as a cross-functional collaborator, we want to hear from you. Apply Now to join Omilia and help engineer the future of conversational AI. Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.