Production Support Engineer

Production Support Engineer Toronto 4 days F2F Interview Below is the detailed Job Description: Monitoring and Alerting: Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users. Incident Response: Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service. Automation: Automate repetitive tasks and processes to improve efficiency and reduce manual effort. Infrastructure Management: Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources. Capacity Planning: Plan for future capacity needs to ensure systems can handle anticipated workloads. Release Engineering: Develop and maintain processes for deploying software updates and releases. Collaboration: Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability. Documentation: Maintain clear and concise documentation of systems, processes, and procedures. Continuous Improvement: Identify areas for improvement and implement changes to enhance system reliability and performance. Skills and Qualifications: Cloud Platform (OCP) ● 8+ Years experience in production support handling Prod incidents. ● Excellent knowledge of OCP and windows environement.. ● Monitoring tools ( Dynatrace ) ● Operating System (Windows, Linux) ● Scripting (Shell Scripting, Python, Power Shell) ● Database (SQL database management, MongoDb) ● Container Services (Kubernetes) ● Disaster Recovery Planning and execution