Sr AI & Technical Project Manager On Demand

Job DescriptionIf you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, supermarkets, and high-street retail stores. We operate in more than 1,500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform, and over 20M customers get their goods delivered in minutes. Together, we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. Mission: Glovo launched Glovo On-Demand in 2022, a vertical that helps partners power their own delivery channels using our world-class logistics network. As AI & Technical Project Manager, you'll be the bridge between our partners and our product, ensuring a best-in-class onboarding, integration, and tech resolution experience in the market. You'll also build On-Demand's AI roadmap, transforming legacy and inefficient processes into scalable, automated systems. If you love turning technical and operational problems into scalable, data and AI-driven solutions, and want to build — not just manage — this is for you. Be a Part Of a Team Where You Will Process Optimization & AI — Identify inefficiencies across On-Demand workflows and drive automation and AI-based solutions to reduce manual work, improve accuracy, and scale the team's capacity as partner volume grows. Partners Onboarding — Own the end-to-end onboarding process for new stores, new accounts, and account information changes: ensuring data accuracy, coordinating with Sales/Account Managers, optimizing the onboarding flow, and ensuring long-tail partners can be self-managed. Tech Issues — Act as the bridge between the On-Demand business and Tech teams, focus on identifying the root causes behind the most frequent partner issues and driving the structural fixes or process changes needed to prevent them from recurring. Integrations — Manage partner API integrations, ensuring integration quality, fast turnaround on new partner API onboarding, and proactive detection of integration issues.