Account Manager - Riga

About Us At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Description As an Account Manager in Riga, you will manage and develop a dedicated portfolio of accommodation partners across Latvia. You will act as a trusted advisor, helping partners improve their performance on Booking.com through market insight and data-led prioritisation. By executing practical commercial action plans and collaborating effectively across internal teams, you will identify high-value opportunities and deliver measurable outcomes that enhance both partner success and the customer experience. Key Job Responsibilities and Duties Own and develop a portfolio of accommodation partners across Latvia, building trusted relationships to understand their business objectives, challenges, and local context. Analyse performance data, market trends, and partner signals to identify risks, opportunities, and areas for growth. Prioritise activities based on impact and create focused portfolio action plans with measurable objectives and timelines. Advise partners on optimising their presence on Booking.com, including relevant products, availability, pricing, and customer experience levers. Lead effective partner conversations, handle objections constructively, and collaborate across internal teams to unlock market opportunities. Participate in regular partner visits, workshops, and market activities (up to 50% travel required). Qualifications & Skills Proven track record of delivering measurable outcomes in account management, sales, business development, or customer success. Strong commercial judgement with the ability to use data and performance indicators to diagnose issues and drive strategic actions. Excellent communication, questioning, and influencing skills to secure clear commitments and manage stakeholder relationships. Structured, organised approach with ownership and resilience in a fast-paced, matrixed environment. Professional fluency in both Latvian and English. Valid driver's licence and the ability to travel up to 50% of the time, with existing right to work in Latvia. Benefits & Perks Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit Inclusion at Booking.com Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Application Process Let’s go places together: How we Hire This role does not come with relocation assistance. Equal Opportunity Statement Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.