Intern - Customer Services, Customer Experience & Project Coordination

Intern - Customer Services (Customer Experience & Project Coordination) | Mercedes-Benz > Karriere > Jobsuche > Stellenausschreibungen DE EN HU Anbieter/DatenschutzUnternehmenTechnologieNachhaltigkeitKarriereInvestorenPresse ProdukteKarriereJobsucheIntern - Customer Services (Customer Experience & Project Coordination)Tätigkeitsbereich:SonstigesFachabteilung:Parts & Market ManagementGesellschaft:Mercedes-Benz Hong Kong LimitedStandort:Mercedes-Benz Hong Kong Limited, Hong Kong Startdatum:sofortVeröffentlichungsdatum:11.08.2026Stellennummer:MER000472WArbeitszeit:Vollzeit BewerbenAufgabenMercedes-Benz Hong Kong Limited (“MBHK”) is responsible for the wholesale business for all imported passenger vehicles and commercial vehicles under the brand name of Mercedes-Benz in Hong Kong and Macau. A chance to unleash your potential by participating our Internship Program for both local and overseas student. We are seeking a proactive and detail-oriented intern to support our Customer Experience & Retention initiatives. In this role, you will support the coordination and execution of customer experience and retention projects with our key retail partner, contributing to customer satisfaction and long-term brand value. Internship Period: ASAP, 6 Months, Full-timeWorking Hours: Monday – Friday; 9 am – 6 pm RESPONSIBILITIES:Customer Experience & Retention Project ExecutionSupport project-based coordination with our key retail partner, focusing on customer experience enhancement and retention initiativesSupport the rollout and execution of the CX Engine, including coordination on survey rollout, data tracking, and follow-up actionsTake ownership of assigned tasks within projects from planning through to completion, under guidance from the teamCoordinate both external and internal execution to ensure smooth end-to-end deliveryProject Tracking & CoordinationTrack key retail partner's regular project proposals, ensuring all required information/documents are submitted on timeUse a simple structured checklist to flag missing or unclear items before internal reviewCoordinate between internal team and our key retail partner to close outstanding gaps smoothlyMaintain a running tracker of project/event status, deadlines, and outstanding action itemsProactively flag delays or blockers to keep projects on trackPrepare short, clear progress updates for internal reviewOthersSupport ad-hoc projects (event support, communication write-up, etc.)Support documentation and record-keeping for ongoing projectsQualifikationenRequirements:Undergraduate student in any disciplineComfortable working in a fast-moving, project-based environmentComfortable working with spreadsheets to track data and project statusDisciplined and reliable in following through on tasksIndependent, highly motivated, and a good team playerStrong sense of accountability and willingness to take ownership of assigned tasksGood command of written and spoken English and CantoneseProficient in MS Word, Excel & PowerPointWhat You Will Gain:Hands-on exposure to retail partner management within a premium automotive brandPractical experience in customer experience and retention project executionTraining in stakeholder coordination, project tracking, and structured proposal reviewOpportunity to contribute to real, ongoing business initiatives with visibility to senior management Potential candidates who meet our requirements, kindly apply with full resume & application letter indicating your available internship period via “Apply Now”. We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for recruitment related purposes. The Company may share the information of suitable applicants with its related companies within the Group in regards to other vacancies. All personal data of unsuccessful applicants will be destroyed within twelve (12) months on completion of the recruitment exercise.All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request and correction concerning the personal data will be made upon request.Benefits Mit­arbeiter Events Flexible Arbeits­zeit möglich Hybrides Arbeiten möglich Gesund­heits­maß­nahmen Gute An­bindung Barriere­frei­heit Kantine, Café KontaktMercedes-Benz Hong Kong Limited5/F, Mercedes-Benz Brand Centre000000 Chai WanDetails zum StandortYuk Mei Chan E-Mail: charmie.chan@mercedes-benz.com BewerbenDie Mercedes-Benz Group.Die Mercedes-Benz Group AG (ehemals Daimler AG) ist eines der erfolgreichsten Automobilunternehmen der Welt. Mit der Mercedes-Benz AG gehören wir zu den größten Anbietern von Premium- und Luxus-Pkw und Vans. Die Mercedes-Benz Mobility AG bietet Finanzierung, Leasing, Fahrzeugabos und –miete, Flottenmanagement, digitale Services rund um Laden und Bezahlen, die Vermittlung von Versicherungen sowie innovative Mobilitätsdienstleistungen an.Mehr erfahrenTechnische Support-HotlineKontaktStandorteAnbieterRechtliche HinweiseEinstellungenDatenschutzLizenzhinweise DritterAllgemeine Geschäftsbedingungen© 2026. Mercedes-Benz AG. Alle Rechte vorbehalten (Anbieter)