Summary
✨ AI‑Generated
A Senior Technical Product Manager is sought to lead AI transformation across a global enterprise IT service environment. You will identify opportunities to automate manual work, reduce service demand, improve resolution times, and scale smarter ways of working. The role spans service desks, enterprise applications, local IT, and asset management while combining product strategy, ITIL practices, change management, data, and AI-powered solutions.
Highlights
Lead AI transformation across a large global IT service environment and influence service delivery at significant organizational scale. The role combines strategic product ownership, operational improvement, AI adoption, and measurable efficiency gains.
Description
Job DescriptionWe are on the lookout for a Senior Technical Product Manager - AI & Service Strategy to join our Enterprise Technology Services tribe on our journey to always deliver amazing experiences.
As a Senior Technical Product Manager,, you will drive the AI transformation of our Global IT Service Delivery domain.
From the Global Service Desk to Local IT teams across Europe and APAC, from Enterprise Applications to Hardware Asset Management, you will embed AI into how we work, how we support, and how we scale.
The domain serves 40,000 employees across four brands.
Your job is to make it smarter, faster, and better every day.
You identify where AI can replace manual effort, reduce ticket volume, or improve resolution time, and then you make it happen.
You drive service improvement across all pillars: Local IT SD, Global Service Desk, Enterprise Applications, and Hardware Asset Management, using ITIL practices, change management, and data.
You build or oversee AI-powered tools, automations, and self-service solutions that reduce friction for end users and the team.
You manage change across a fast-moving domain: every rollout, platform update, or process shift has a plan, a stakeholder map, and a success metric.
You define and own KPIs across the domain: ticket deflection, first-contact resolution, SLA and OLA adherence, AI adoption rate, and user satisfaction scores.
You introduce new AI capabilities to the team before they ask for them.
You follow the space closely and bring what is relevant in.
You keep the domain documented, structured, and escalation-ready: clean process maps, clear ownership, no ambiguity.
You keep senior stakeholders informed, not surprised.
The world of IT service delivery is changing fast.
AI is not a trend here, it is the strategy.
The expectation is that knowledge, ownership, and AI capability are embedded into the team, not carried by one person.
If you want to be at the front of that change and build something that lasts, this is your role.
