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VIP Account Manager – Latin America

Entain — Brazil · Posted ~21 hours ago

Mid Full-time

Skills

VIP account management customer relationship management communication responsible gaming complaint resolution relationship building hospitality management

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Summary ✨ AI‑Generated

Build trusted relationships with selected VIP customers in the Latin American market and become their primary point of contact. You will provide end-to-end support covering issue resolution, relationship management, hospitality, bonuses, and responsible customer engagement through phone, email, chat, and personal meetings.

Highlights

A relationship-driven VIP role focused on high-value customer service, end-to-end account support, hospitality, issue resolution, and responsible customer engagement across the Latin American market.

Description

Job DescriptionAs a VIP Account Manager LATAM – São Paulo and Rio de Janeiro you will be responsible for you will be responsible for building a personal relationship with selected customers who have already passed the sustainability and RG risk criteria. The customer should feel comfortable with discussing any issue with you, including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end-to-end service from issue resolution, bonus, relationship and hospitality management. The aim is the VIP Account Manager to become the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the Code of Conduct and revenue growth by maximizing the share of the players gambling wallet against competitors. This role will need relationships to be built via telephone, email, chat and meeting customers personally through events and one-to-one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.