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Retail Customer Service Manager

Entain — Austria · Posted ~21 hours ago

Mid Onsite £13.00 per hour

Skills

Customer service Cash handling Complaint handling Customer relationship management Target management Retail operations Betting terminals Point-of-sale systems

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Summary ✨ AI‑Generated

A retail customer service professional is sought to deliver excellent service, process transactions, handle customer concerns, maintain shop standards, and support daily operations. The position suits someone who enjoys working directly with customers in a fast-paced environment.

Highlights

Customer-facing retail role with responsibility for customer relationships, daily shop standards, transactions, and team operations, offering an entry point into a dynamic service environment.

Description

Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? The salary is £13.00 per hour. What you will do Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 24 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.