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VIP Account Manager, Latin America

About You — Brazil · Posted ~21 hours ago

Mid Onsite Visa History ✓

Skills

VIP customer relationship management Customer service Responsible gaming Risk and compliance awareness Revenue growth Communication Relationship building Telephone Email Chat

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Summary ✨ AI‑Generated

Join a customer-focused team as a VIP relationship specialist serving high-value customers in Latin America. You will become a trusted point of contact, handling customer needs across communication channels while balancing responsible gaming, compliance, hospitality, issue resolution, and commercial performance. The role suits a personable professional who can build lasting relationships and deliver discreet, high-quality service.

Highlights

Build trusted relationships with high-value customers while combining customer care, responsible gaming, hospitality, and commercial growth. The role offers significant ownership of the end-to-end customer experience and opportunities to develop strong relationship-management expertise.

Description

Job DescriptionAs a VIP Account Manager LATAM – São Paulo and Rio de Janeiro you will be responsible for you will be responsible for building a personal relationship with selected customers who have already passed the sustainability and RG risk criteria. The customer should feel comfortable with discussing any issue with you, including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end-to-end service from issue resolution, bonus, relationship and hospitality management. The aim is the VIP Account Manager to become the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the Code of Conduct and revenue growth by maximizing the share of the players gambling wallet against competitors. This role will need relationships to be built via telephone, email, chat and meeting customers personally through events and one-to-one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.