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Retail Customer Service Manager — Evenings & Weekends

About You — Germany · Posted ~21 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Transaction processing Complaint handling Problem solving Safer gambling awareness Target achievement Shop operations Cash handling systems Betting terminals

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Summary ✨ AI‑Generated

Join a dynamic retail team in a customer-facing role designed around evening and weekend shifts. You will provide excellent service, process transactions, handle customer concerns empathetically, maintain store standards, and contribute to performance targets. The position provides hands-on experience in customer care and retail operations in a fast-paced environment.

Highlights

A customer-facing retail opportunity with hourly pay, varied responsibilities, team collaboration, and a schedule focused on evenings and weekends. The role develops practical customer service and retail operations skills.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.