Summary
✨ AI‑Generated
An experienced integration developer is needed to connect two major enterprise workflow and service-management platforms. You will design bidirectional integrations, automate ticket and service processes through APIs and middleware, configure custom workflows and scripts, and troubleshoot complex integration issues.
Highlights
Work on enterprise-grade platform integrations, automate complex service workflows, collaborate with business stakeholders, and solve challenging integration problems across widely used IT service management platforms.
Description
Role Summary
We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms.
The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise integrations using APIs and middleware technologies.
Key Responsibilities
• Design and implement bidirectional integrations between Jira and ServiceNow.
• Develop REST/SOAPAPI-based integrations and automation workflows.
• Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests.
• Build custom scripts ,business rules, Flow Designer workflows, Script Includes ,and integration components within ServiceNow.
• Configure Jira automations, webhooks ,and work flow transitions.
• Troubleshoot integration issues and perform root cause analysis.
• Collaborate with business stakeholders to gather requirements and define integration architecture.
• Ensure security, audit ,compliance, and data governance requirements are met.
• Prepare technical documentation, runbooks ,and knowledge transfer materials.
• Support UAT, production deployments ,and ongoing platform enhancements.
Mandatory Skills
• Strong ServiceNow development experience (ITSM preferred).
• Experience with third-party integrations and RESTAPIs.
• ServiceNow Flow Designer, Business Rules Script Includes, Client Scripts.
• Java Script development expertise.
• Jira Administration and Jira Service Management.
• Experience with Jira web hooks, automation rules, and work flow configuration.
• API integration, JSON/XML pay load handling.
• Agile /Scrum delivery experience.
Preferred Skills
• ServiceNow CSA/CAD certification.
• Experience with Integration Hub.
• Experience with middleware tools (MuleSoft, Boomi, Workato ,etc.).
• ITIL Foundation certification.
• Experience in enterprise transformation and service management programmes.
Typical Use Cases
• Jira Epic/Story/Task creation from Service Now requests.
• Incident and Change synchronisation between platforms.
• Automated status updates and two-way ticket synchronisation.
• Integration of Agile development teams with IT Operations workflows.
• CMDB and asset-related automation.
Nice-to-Have for Intact Requirement
• Jira to ServiceNow ticket migration experience.
• ServiceNow enablement and integration architecture experience.
• End-to-end implementation of Jira-ServiceNow automated workflows.
This capability was specifically discussed as a requirement for Jira-to-ServiceNow automation and ticket creation through API
