Senior Site Reliability Engineer

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. The team owns the entire infrastructure stacks. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms. What you'll do Work with product engineering teams on service architecture and implementationDeliver Infrastructure configuration as code and automate everythingDirect and implement monitoring and alerting systems to support rapid problem diagnosisPerform Root Cause Analysis and design and deliver resolutionsWork on our Kubernetes / AWS infrastructure to support our product engineersDesign secure and performant networking solutions in our production systems What you'll need +4 years of relevant experience bringing software to production at high scaleParticipation in on-call rotation, triaging and addressing production issuesObsession with automation and instrumentationUnderstanding of complex systems and failure scenariosExcellent communication skillsKnowledge of AWS services, containers and container management frameworksFamiliarity with Message Bus based systems and distributed architecturesProficiency in Terraform , Python and/or Go What we'd like to see BS or MS degree in the Computer Science field, or equivalent hands-on experience.Experience in product oriented environmentsScalable distributed applications experience Benefits Competitive compensation with stock optionsComprehensive medical, vision, and dental insurance401k matchingFitness and wellness stipendMobile phone reimbursementMental well-being benefitsProfessional learning and development stipendParental leave, including adoptive and foster parents3 weeks paid time off (increases with tenure) and unlimited sick leave $150,000 - $175,000 a year Compensation is a combination of salary and performance bonus Separately, you will also receive an equity grant ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.