Digital Support Intelligent Automation Solutions Engineer

Job Requisition ID # 26WD99564 Position Overview We’re hiring a Digital Support Intelligent Automation Solutions Engineer to design, build, and iterate on practical technology solutions that improve how Customer Technical Success teams work. This role is the technical builder behind the Digital Support Technology Transformation Team. You will help turn real operational pain points into working tools and workflows that reduce effort, improve consistency, and create better support experiences for employees and customers. Work may range from lightweight internal web-based prototypes to workflow automations that connect tools such as Airtable, Slack, Slackbots, Salesforce, n8n, Microsoft Power Platform, Copilot Studio, and other Autodesk-approved platforms. This is a builder role with a solution-architect mindset. The focus is on solving business problems with the right technical approach, whether that means connecting APIs, connecting to business data in Snowflake, integrating MCP-based services or AI tool connectors, automating a handoff, building a small internal UI, creating an AI-assisted workflow, or prototyping a capability that can later scale through the right platform or engineering team. Responsibilities Collaborate with stakeholders to understand operational pain points and translate requirements into pilot-ready automation solutionsRapidly build POCs to test hypotheses, validate feasibility, and iterate based on measurable success criteria and feedbackBuild production-aware prototypes with reusability, security, maintainability, and future scale in mindIntegrate automation solutions with enterprise systems, APIs, AI tool connectors, MCP-based services, and data sources such as Salesforce Service Cloud or SnowflakeBuild or integrate lightweight internal tools, including web-based prototypes, Slackbots, and workflow automationsTroubleshoot and improve pilot reliability by implementing logging, error handling, and basic observability across workflows and integrationsDocument technical designs, integration patterns, lessons learned, and handoff requirements for solutions that may transition to platform or engineering teams Minimum Qualifications 3+ years of experience building automation, integration, or AI-assisted workflow solutions that solve business or operational problemsPersistent, proactive builder who is comfortable working through ambiguity, learning unfamiliar systems quickly, and engaging internal experts to unblock progress, understand constraints, and find practical paths forwardProven ability to design and deliver intelligent automation tools, internal applications, or workflow solutions that create measurable business valueExperience building Salesforce Service Cloud automations using Salesforce Flow, and integrating Salesforce data into internal tools, workflow automations, or AI-assisted solutions through APIsHands-on experience building and validating AI-enabled solutions using Python, JavaScript, or similar languages, and/or workflow orchestration platforms such as Copilot Studio, n8n, LangGraph, or equivalent toolsExperience integrating multiple data or knowledge sources into internal tools, search experiences, Slackbots, or AI-assisted workflowsAbility to build lightweight internal UIs for prototypes (e.g., Streamlit, React, TypeScript)Experience collaborating with cross-functional teamsAPI design patterns, authentication flows (OAuth, connected apps), and webhook integrationsUnderstanding data security, identity, entitlements, PII handling, secrets management, and enterprise governance Preferred Qualification Advanced Power Automate & Power Platform developmentAbility to troubleshoot end-to-end automations using logs/traces, API error handling, retries, and runbooks for pilotsGit-based workflows, basic CI/CD, environment config.Containers (Docker) for quick integrationsEvent-driven basics (webhooks, queues, retries/idempotency)Knowledge of Power BI for reporting and dashboardsExperience with case management or CRM systems (Salesforce Service Cloud ideal)Experience building human-assist support tooling (Examples: Summaries, knowledge suggestions, automated email generation, sentiment analysis, troubleshooting guidance) Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).