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Software Support and Development Engineer

Dematic — Germany · Posted ~1 day ago

Hybrid

Skills

Software support Software development Technical documentation Incident management Customer service On-call support

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Summary

A software engineering and support role responsible for maintaining critical business applications, handling customer service needs, documenting incidents, and participating in on-call operations. You will work internationally while helping ensure reliable operation of complex logistics software.

Highlights

Provides flexible and mobile working, individual development support, creative freedom, employee discounts, and the opportunity to work in an international environment supporting complex software systems.

Description

Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking. With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain. Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems. We offer: Benefits of an International MDax Group (KION Group)Plenty of room for creativity in a rapidly growing companyFlexible and mobile workingIndividual support and developmentEmployee discounts Tasks and Qualifications: Your Tasks: Assumption of on-call duties in an international environment Service delivery manager for new and long-term existing customers Carrying out software support incl. documentation of incoming service cases including description of solutions Project collaboration in software projects (CS, MU, PS, IS) International project commissioning and after-go-live support Service support for existing customers (WCS, MFC) Software development for WCS, MFC and OFS systems (PTL, PbV) Change request processing for existing customers Your Qualifications: Experience with 24/7 on-call 2nd level support High level of service and customer orientation Knowledge in the automation environment / warehouse management systems Knowledge of the logistics IT environment Good written and spoken English & German Willingness to travel Experience with sophisticated software architectures Experience in Java software development (min. 3 years of professional experience desirable) Confident handling of databases (Oracle)