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VIP Account Manager - LATAM

Entain — United Kingdom · Posted ~1 day ago

Mid

Skills

VIP account management Customer relationship management Responsible gaming Customer service Relationship building Issue resolution Hospitality management Communication Revenue growth

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Summary

A VIP account management professional is sought to build trusted relationships with high-value customers across the Latin American market. The role combines personalized support, issue resolution, hospitality, responsible customer engagement, and commercial performance through multiple communication channels and events.

Highlights

Relationship-driven account management role focused on high-value customers, combining personalized service, hospitality, responsible customer engagement, and commercial growth opportunities.

Description

Job DescriptionAs a VIP Account Manager LATAM you will be responsible for you will be responsible for building a personal relationship with selected customers who have already passed the sustainability and RG risk criteria. The customer should feel comfortable with discussing any issue with you, including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end-to-end service from issue resolution, bonus, relationship and hospitality management. The aim is the VIP Account Manager to become the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the Code of Conduct and revenue growth by maximizing the share of the players gambling wallet against competitors. This role will need relationships to be built via telephone, email, chat and meeting customers personally through events and one-to-one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.