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Retail Customer Service Manager - Weekends & Evenings

Entain — Austria · Posted ~1 day ago

Mid Onsite £13.00 per hour

Skills

Customer service Cash handling Transaction processing Complaint handling Problem solving Sales and target achievement Safer gambling practices Betting operations Betting terminals Point-of-sale systems

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Summary

Work in a lively retail environment during weekend and evening shifts, delivering excellent customer service, processing transactions, handling cash, supporting responsible gambling, resolving customer concerns, and keeping the shop operating to high standards. The role provides varied day-to-day responsibilities and opportunities to grow within a customer-focused team.

Highlights

Customer-facing retail position focused on weekends and evenings, offering varied responsibilities, team collaboration, customer interaction, and opportunities for career development.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours. This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.