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VIP Account Manager, LATAM

About You — Germany · Posted ~1 day ago

Mid Full-time Visa History ✓

Skills

VIP customer relationship management Customer service Responsible gaming Social responsibility Account management Communication Problem solving Revenue growth

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Summary

A customer relationship role managing a portfolio of high-value customers across the Latin American market. You will act as the primary point of contact, providing personalized service, resolving issues, coordinating hospitality, and supporting responsible customer engagement and commercial performance.

Highlights

Customer-facing role with ownership of VIP relationships, end-to-end service, hospitality, issue resolution, and commercial growth while emphasizing responsible customer practices.

Description

Job DescriptionAs a VIP Account Manager LATAM you will be responsible for you will be responsible for building a personal relationship with selected customers who have already passed the sustainability and RG risk criteria. The customer should feel comfortable with discussing any issue with you, including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end-to-end service from issue resolution, bonus, relationship and hospitality management. The aim is the VIP Account Manager to become the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the Code of Conduct and revenue growth by maximizing the share of the players gambling wallet against competitors. This role will need relationships to be built via telephone, email, chat and meeting customers personally through events and one-to-one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.