Summary
A senior platform engineering role responsible for designing, delivering, and scaling cloud-based infrastructure supporting enterprise contact-center systems. The position emphasizes Kubernetes, observability, automation, CI/CD, and opportunities to develop expertise in VoIP and SIP technologies.
Highlights
Senior platform engineering opportunity focused on cloud infrastructure, Kubernetes scaling, observability, automation, and CI/CD. The role offers hands-on learning in communications and contact-center technologies while supporting enterprise-scale systems.
Description
Zinkworks is a global leader in innovation, headquartered in Athlone, Ireland, with three office locations worldwide.
We utilise the latest cutting-edge technologies to bring industry-leading expertise to our Telecommunication and Financial services clients.
We are adept at developing custom innovations that streamline our clients’ workflows and improve operational efficiency.
With a commitment to quality and customer satisfaction, we have earned a reputation as a trusted partner for businesses seeking reliable software services.
About The Role
We’re hiring Senior Platform Engineers to support the design, delivery, and scaling of cloud-based infrastructure that underpins our clients enterprise contact centre.
This is an opportunity for experienced engineers to join a team that values automation, cloud-first thinking, and on-the-job learning in VoIP/SIP and contact centre technologies.
You’ll help scale Kubernetes-based systems, improve observability, and integrate CI/CD pipelines — all while being mentored by voice platform experts to gain exposure to tools like Genesys, Amazon Connect, and more.
Key Responsibilities
Build and maintain resilient Linux-based systems for customer contact servicesContribute to platform automation, monitoring, and deployment tooling (CI/CD, GitOps, etc.)Troubleshoot and support production systems in a 24/7 high-availability environmentCollaborate with senior engineers to upskill in SIP, VoIP, and telephony environmentsParticipate in agile sprint cycles, code reviews, and platform optimisation effortsWrite and maintain platform documentation and incident runbooks
Ideal Experience
5+ years in platform, cloud, DevOps, or infrastructure engineering rolesStrong skills in Linux, Docker/KubernetesFamiliarity with cloud services (AWS, Azure, or GCP) and monitoring frameworksWillingness to learn contact centre tooling (Genesys, Amazon Connect, Avaya).
This is to create and maintain complex routing strategiesExperience supporting production systems in a regulated or enterprise environmentScripting experience (Python, Bash, etc.) and solid understanding of system-level debuggingCI/CD tools are nice to have (e.g.
Jenkins, Ansible, Git)
If you do not check every box, please apply all the same and we can evaluate your application overall!
Why Work With Us?
At Zinkworks, we champion innovation and creativity within our diverse and supportive work environment.
We are committed to providing avenues for professional growth and development, ensuring you become a pivotal part of charting the future of technology solutions.
Join us if you are passionate about leading-edge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.
Zinkworks is a trusted partner to Telecoms and Financial Services organizations around the world.
We help modernize legacy systems, move mission-critical systems into the cloud, and exploit the power of AI-driven automation.
Our people thrive in technically complex environments where our commitment to quality and our expertise in software innovation and cutting-edge technologies helps our clients prepare for the future, accelerate growth and improve operational efficiency.
We build long-lasting relationships with our customers to accompany them through their innovation journey.
