Summary
A technical product manager is sought for a rapidly scaling AI organization to build the operating foundations behind a growing Product function. This execution-focused role works across product, engineering, customer-facing and go-to-market teams to establish effective processes, generate actionable insights, and enable teams to deliver products quickly and reliably.
Highlights
Work in a fast-scaling AI environment with broad cross-functional exposure. The role provides substantial ownership over product processes, operational foundations, insights, and execution while partnering closely with Product, Engineering, Customer Success, Professional Services, and go-to-market teams.
Description
Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging.
Our agents handle routine interactions at scale so teams can focus on high-value work.
Over 20M hours of operations automated60% more calls answered vs.
non-AI operators150M interactions handled, 99.99% uptimeBacked by Accel, Atlantic Labs, and Singular.
Trusted by 1,000+ customers.
Recognized as one of the most promising companies in Germany.
About the role
As Synthflow continues to scale, so does the complexity of how we build products.
We’re looking for a Technical Product Manager to help create the operating system behind our Product organization.
This is an execution-first role for someone who enjoys bringing structure to fast-moving environments.
You’ll work across Product, Engineering, Customer Success, Professional Services, and GTM to ensure our teams have the processes, insights, and operational foundations they need to ship quickly and reliably.
You’ll own product operations, analytics, documentation and product discovery, freeing up senior product leadership to focus on long-term strategy while giving you the opportunity to grow into broader Product Management ownership over time.
If you’re technically curious, highly organized, customer-focused, and excited by AI, this is a unique opportunity to help shape how one of Europe’s fastest-growing AI companies builds products.
What you’ll do
Partner with Engineering, Customer Success, GTM, and Professional Services to coordinate feature delivery, releases, and cross-functional initiatives.Build and maintain product analytics, dashboards, and reporting using tools like PostHog to measure adoption, quality, and business impact.Gather and synthesize customer feedback from calls, support, and internal teams to support product discovery and prioritization.Write clear product requirements, release notes, and internal documentation that enable teams to execute efficiently.Use AI tools and automation to improve product workflows, reduce manual work, and help the team move faster.
What we’re looking for
2–5 years of experience in Product Operations, Technical Product Management, Product Management, Technical Program Management, Solutions Engineering, or a similar cross-functional role.Strong operational instincts; you enjoy bringing structure to ambiguity and keeping multiple stakeholders aligned and accountable.Technically comfortable, with experience working alongside engineers and familiarity with APIs, product analytics, and technical tooling.
Bonus if you’ve worked with SQL or Python.Customer-oriented, with the ability to translate customer feedback into clear product requirements and actionable insights.Excellent written communication and documentation skills, with a high bar for organization and attention to detail.AI-native and excited to use tools like Cursor, Claude Code, and ChatGPT to improve how you and your team work.
What you’ll work with
Product: Linear, Notion, ProductboardAnalytics: PostHog, SQL, dashboardsEngineering: APIs, GitHub, release workflowsAI: Cursor, Claude Code, ChatGPTCollaboration: Slack, Google Workspace
Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.
