Summary
Lead facilities and workplace operations across multiple sites, overseeing maintenance, cleaning, workplace services, vendors, contracts, procurement, assets, and operational requests. You will supervise a facilities team and deliver workplace projects and employee-experience initiatives while maintaining service quality and compliance.
Highlights
Leadership role overseeing multi-site facilities operations, vendor relationships, procurement, workplace projects, employee experience initiatives, and service-quality performance, with broad operational ownership.
Description
Job DescriptionFacilities Management & Operations
Lead day-to-day FM operations across InstaShop locations — covering reception, maintenance, cleaning, pantry, vending machines, stationery, mail, and archiving.
Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.
Supervise the FM team, manage workload distribution, and drive strategic planning for team goals and objectives.
Handle all facilities needs across logistics hubs and dark stores, ensuring timely follow-up and resolution.
Manage daily operational requests including desk allocation, space utilization, furniture, and parking arrangements.
Contract & Vendor Management
Supervise renewals and negotiate contracts with external service providers (water dispensers, coffee machines, and other FM services).
Liaise with maintenance contractors and suppliers for office consumables across all sites.
Establish and maintain vendor files; verify accuracy of submitted documentation.
Maintain accurate records of all contracts, annual leases, work orders, service requests, and executed works.
Service Quality & Compliance
Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.
Respond to and resolve help desk tickets raised through the Facilities department.
Asset & Procurement Management
Manage the procurement process ensuring timely purchasing and accurate financial documentation.
Coordinate the internal and external movement of all company assets.
Workplace Projects, Events & People Experience
Plan and execute workplace projects, office improvements, and employee-facing events that reflect InstaShop's culture and energize the community.
Drive people experience initiatives that foster belonging, connection, and community across all locations.
Develop project plans and timelines ensuring initiatives are delivered on time, on brand, and with measurable impact on employee satisfaction.
