System Administrator I

Job DescriptionResponsibilities Provide an amazing customer support experience. Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc). Handle customer requests with Jira, Slack, and email. Receive and respond to incoming IT support requests via Jira, email and Slack. Interface and coordinate with other departments and take part in cross-functional projects. Document and maintain system administration procedures and policies. Shift & Schedule Requirements: Working Hours: Required to work a weekday mid-shift from 3:00 PM to 12:00 AM (midnight).Holiday Coverage: Required to work on public holidays if they fall on a weekday; replacement leave will be provided for working on a public holiday. Delivery Hero System Administrator I | SmartRecruiters Google Chrome Microsoft Edge Apple Safari Mozilla Firefox System Administrator IFull-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionResponsibilities Provide an amazing customer support experience.Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).Handle customer requests with Jira, Slack, and email.Receive and respond to incoming IT support requests via Jira, email and Slack.Interface and coordinate with other departments and take part in cross-functional projects.Document and maintain system administration procedures and policies.Shift & Schedule Requirements:Working Hours: Required to work a weekday mid-shift from 3:00 PM to 12:00 AM (midnight).Holiday Coverage: Required to work on public holidays if they fall on a weekday; replacement leave will be provided for working on a public holiday.QualificationsYour heroic skills: High ability to work independently and as part of a team.Analytical, detail-oriented, and creative problem-solving skills.Proactive mindset and drive to find and address the root causes.High service orientation and ability to see the customer's perspective.Good English knowledgeCompleted degree in Computer Science, vocational training in Computer sciences or equivalent.Minimum 1 to 3 years of experience in System Administration and IT Tech Support.Active Directory, AzureAD, Google Suite, and Slack user management knowledge. Nice to have: Experience working in an International Agile EnvironmentExcellent problem-solving and troubleshooting skillsStrong communication and interpersonal skillsAbility to work independently and as part of a teamITIL v4 foundation certificationAdditional InformationThe Global IT Service Desk team provides 24/7 support to Delivery Hero's internal and external employees. Our goal is to provide employees with prompt and efficient support. The culture is based on teamwork, collaboration, and a commitment to excellence. The responsibilities of the Global Service Desk include resolving tickets complying with SLAs, user management of different applications and software issues, Google and Slack Workspace Management, Global communications, managing incident tickets, offering multi-channel support, ensuring security and compliance, and promoting customer satisfaction. The role requires flexible availability, proficiency in ITIL practices, adaptability to emerging technologies, and a focus on continuous improvement.The long-term goals for the team are to improve employee satisfaction, improve the efficiency of the service desk, and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Hero's operations by reducing the number of incidents and problems.The most interesting part of the position is the opportunity to work with a talented team of professionals across the globe and make a real impact on Delivery Hero's employees. This valuable position helps to improve the efficiency of Delivery Hero's operations, provides the opportunity to learn about different technologies, and provides the opportunity to make a real impact on Delivery Hero's employees.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendPosted byMariano Xarriershare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.