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IT Application Support Engineer / Senior Engineer

Silterra Malaysia — Malaysia · Posted ~1 day ago

Skills

Oracle ERP Applications Oracle databases Microsoft Power BI IT application technical support Application administration Application configuration Application tuning Troubleshooting Root cause analysis Problem management Complex problem solving Project management Customer service Oracle ERP Oracle Database Oracle Cloud Fusion

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Summary

Join an enterprise IT support team responsible for keeping critical business applications reliable and available. You will administer, configure, tune, and troubleshoot business applications, investigate root causes, resolve complex incidents, and support cloud-based enterprise systems. The role suits a technically strong problem solver with excellent communication, planning, customer-service, teamwork, and continuous-improvement skills, with availability for 24/7 standby support.

Highlights

Opportunity to support critical enterprise applications with strong exposure to Oracle technologies, cloud applications, data analytics, troubleshooting, and problem management. The role emphasizes teamwork, customer focus, continuous improvement, and meaningful responsibility for business continuity.

Description

Open PositionsLoginAbout Us SilTerra Career Website Engineer / Senior Engineer Department: IT - HELPDESK Job Request No JOB-2025-062 Requirements Good communication, troubleshooting and analytical skills. A good team player and have teamwork spirit. Strong Oracle ERP Applications, Oracle databases knowledge and Microsoft Power BI. Complex problem solving. Experience in root cause analysis, problem management and resolution. Good planning and project management skills. Possess innate sense of urgency to meet commitments to customer. Good customer service attitude putting customer first. Open minded and able to provide improvement ideas. Responsibilities To provide IT application technical supports including administration, configuration, tuning and troubleshooting to ensure business continuity. Manage day to day operations and system problem solving, support on application functionality and application setup especially for Oracle Cloud Fusion. Standby to provide 7 x 24 hours support onsite/remote support. To provide support and maintenance of Oracle ERP Cloud Fusion Financial modules (GL,AP,AR,FA,Costing,Treasury). To provide Oracle BI Publisher, Oracle FRS and OTBI (Oracle Transactional Business Intelligence) development and support. To provide support and maintenance of MyFab Portal/B2B/MyBus/ETL. To provide Dashboard (Microsoft Power BI) development and maintenance to end-users. Study on business needs or re-engineering and propose an effective solution. Gather and analyze user requirement to have better understanding in business needs. To support applications request, change control management and manage Project & Support Tracking. Coordinate discussion between business user and third-party consultant to discuss on issues and improvements and ensure solution is provided in timely manner. Processing... © 2023 Copyright SilTerra Malaysia | All rights reserved. Trademarks and brands are the property of their respective owners.