Key Account Manager

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).We’re looking for a client-facing Digital Account Manager with strong experience in integrated advertising, digital marketing, and campaign delivery. This role is ideal for professionals coming from agencies who are used to managing large brands, multiple stakeholders, and fast-paced integrated campaigns. You’ll partner with clients and cross-functional teams to deliver impactful digital, content, film, social, and experiential work while driving account growth and long-term client relationships. What You’ll Do Lead end-to-end delivery of integrated digital campaigns, from client briefing and scoping to execution and post-campaign reporting. Build and nurture long-term client partnerships, becoming a trusted advisor for business and marketing needs. Own day-to-day account management for key clients, ensuring high-quality delivery across digital, social, content, film, production, and experiential projects. Collaborate closely with strategy, creative, media, production, technology, and operations teams to develop integrated solutions. Drive responses to client briefs, pitches, and RFPs, coordinating internal teams to shape compelling proposals and presentations. Manage project scope, timelines, budgets, commercial tracking, and forecasting to ensure smooth delivery and profitability. Identify opportunities for account growth, cross-sell, and upsell across digital and integrated marketing services. Coordinate with regional and global stakeholders across multiple time zones for seamless campaign execution. Track project performance, revenue, utilization, and delivery metrics, providing regular updates to leadership and clients. What We’re Looking For 2-4 + years of experience in Account Management / Client Servicing within a digital agency, integrated advertising agency, creative agency, or marketing services environment. Proven experience managing large enterprise or global brand accounts and working with senior marketing stakeholders. Strong understanding of the digital ecosystem, including social media, content marketing, digital production, performance marketing, branded content, video/film campaigns, and integrated marketing solutions. Experience handling multi-channel campaigns involving digital, social, film/video production, activations, and experiential initiatives. Excellent client communication, presentation, stakeholder management, and negotiation skills. Strong project management, planning, budgeting, and problem-solving abilities. Comfortable working in matrixed, cross-functional, and global team environments. Ability to stay calm under pressure, manage multiple priorities, and maintain strong attention to detail. Hands-on execution mindset with the ability to both manage delivery and contribute strategically. Experience with global or multinational clients is highly desirable. MBA / PGDM / Postgraduate degree in Marketing, Advertising, Communications, or Business is preferred. Why This Role? Work on high-impact integrated campaigns for leading brands. Collaborate with strategy, creative, production, and technology teams across global markets. Exposure to digital transformation, content production, social, and experiential work under one integrated setup. If you have a strong agency background, enjoy building client relationships, and thrive in integrated digital environments similar we’d love to hear from you.About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned t‌i‌t‌l‌es such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.