Account Manager

Job DescriptionPurpose To oversee a portfolio of clients, foster strong relationships and drive client satisfaction and engagement. Key Accountability Areas ● Act as the primary point of contact for all matters related to customer account management. ● Build and maintain strong, long-lasting client relationships ● Build and nurture strong, lasting relationships with clients, ensuring high levels of satisfaction and trust. ● Promote the company’s offerings to achieve mutual satisfaction and strengthen client trust. ● Ensure the timely and successful delivery of solutions that align with customer needs and objectives. ● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders ● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas ● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) ● Prepare reports on account status ● Collaborate with sales team to identify and grow opportunities within territory ● Assist with challenging client requests or issue escalations as needed ● Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. ● Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. ● Uphold a high-performance working environment and promote HS’s Values.