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Retail Customer Service Manager

Entain — United Kingdom · Posted ~21 hours ago

Mid Other Onsite £13.00 per hour

Skills

Customer service Relationship building Cash handling Customer complaint handling Sports betting transactions Safer gambling practices

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Summary

Join a dynamic retail team where you will provide excellent customer service, build lasting relationships, process transactions, handle customer concerns, and support responsible customer practices. This varied role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and wants to develop a career in retail customer service.

Highlights

Customer-facing role with varied day-to-day responsibilities, opportunities to build strong customer relationships, and a supportive team environment. Offers hands-on experience in customer service, transactions, and responsible customer protection.

Description

Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £13.00 per hour. Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.