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German-Speaking Risk Associate

Entain — Austria · Posted ~21 hours ago

Mid Full-time

Skills

Fraud detection Risk analysis KYC monitoring Customer account analysis Financial irregularity investigation Customer communication Problem solving Quality control

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Summary

Join a fraud and risk team focused on monitoring customer accounts throughout their lifecycle. You will analyze transactions and account activity, investigate irregularities, communicate with customers to resolve issues, identify potential fraud, and collaborate with colleagues to strengthen controls and customer care. German-language communication is required.

Highlights

Opportunity to work in a specialized fraud and risk function with meaningful responsibility for protecting customers and preventing financial abuse. The role combines analytical work, customer interaction, investigation, and collaboration across teams, with opportunities to improve risk-prevention processes.

Description

Job DescriptionAs a Risk Associate you will work in the Fraud and Risk Department, responsible for monitoring fraud, risk, and KYC activity throughout the customer account lifecycle. You will be reporting to one of our team leads and manage the identification and prevention of fraud. Are you looking for an opportunity to add true value to a team? What you will do Communicate with players on account related issues, resolving problems and ensuring high levels of customer care;Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;Analyse records of Affiliate accounts, to make sure whether there are any irregularities;Suggest improvements to procedures, in the interests of fraud prevention and customer care;Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud;Help maintain quality control and customer care through analysis of player contact;Investigate risk issues relating to third-party processors;Check gaming history.