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Retail Customer Service Manager

Entain — United Kingdom · Posted ~21 hours ago

Onsite £13.74 per hour

Skills

Customer service Cash handling Complaint handling Problem-solving Safer gambling practices Sports betting transactions Meeting targets Shop operations

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Summary

A fast-paced retail business is looking for a Customer Service Manager to deliver excellent service, build lasting customer relationships and maintain high operational standards. Responsibilities include handling transactions and cash, assisting customers with in-store technology, resolving complaints empathetically, meeting performance targets, promoting responsible practices, and supporting opening and closing procedures. The role pays £13.74 per hour including a location allowance.

Highlights

A dynamic customer-facing retail role with varied daily responsibilities, opportunities to build customer relationships, and hands-on experience in transactions, customer support and shop operations. The position offers a team-oriented environment and a higher hourly rate that includes a location allowance.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.74 per hour (standard + location allowance) Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 32.5 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.