Site Reliability Engineer / DevOps Engineer

A Bit About Us... Please allow us to celebrate our own success for a moment… We’ve built a customer‑centric product that is market‑leading, and we are smashing it! We’re a multi‑award‑winning digital payments and insights platform within the automotive industry. We support over 5,000 automotive retailers, helping drivers spread the cost of motoring bills, accessories and servicing through flexible payment options. Our purpose is simple: to give drivers peace of mind while improving the customer experience and supporting dealer profitability. Following our successful Series B in 2024, Bumper continues to scale across the UK and Europe — and we’re excited to welcome a passionate and experienced SRE/DevOps Engineer, based in either our Sheffield or London office, to help us take our platform reliability and engineering excellence to the next level. Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We've also expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform! A Bit About The Role... We’re looking for an SRE/DevOps Engineer to join our growing Infrastructure team. In this role, you’ll help shape and strengthen the reliability, scalability and observability of our cloud‑native platform. You’ll work across the business to improve how we build, deploy and monitor our systems, while playing a key role in incident response and continuous improvement. You’ll report directly to our Head of DevOps & Infrastructure and will collaborate closely with engineers across Bumper to build a high‑performance, well‑monitored, developer‑friendly platform — and you’ll be a key voice in building a strong SRE and DevOps culture across the team. This is a full-time role hybrid-role, based in one of our UK offices (Sheffield or London – Hammersmith). Our ideal candidate would be able to work at least 3 days a week from one of these locations. Day-to-day Responsibilities Design, build and maintain secure, scalable cloud infrastructure across AWS and AzureManage and enhance our Kubernetes (EKS) platform to support reliable, modern applicationsDevelop and maintain Infrastructure as Code using Terraform and HelmImprove and support CI/CD pipelines using Argo Workflows, ArgoCD and GitHub ActionsLead and participate in incident response, including on‑call activities and major incident coordinationDrive high‑quality monitoring, alerting and observability across metrics, logs and tracesConduct and support blameless post‑incident reviews, ensuring follow‑up actions are deliveredDefine and implement SLIs/SLOs to improve service reliability and operational excellenceCollaborate with engineering teams to embed best practices and improve developer experienceContribute to automation, tooling, and continuous improvements that reduce toil and increase platform resilience What We Are Looking For In You… We’re excited to welcome someone who shares our passion for building reliable, scalable, well‑engineered cloud systems. You thrive in environments where operational thinking, curiosity, and continuous improvement are valued. Proven experience in DevOps, SRE, or Platform Engineering rolesStrong hands‑on experience running Kubernetes in productionExperience with AWS and/or Azure cloud platformsSolid experience with Terraform and IaC automationExperience participating in or managing production incidents and on‑callStrong grasp of monitoring, alerting, and observability principlesAbility to diagnose and fix complex distributed systems issuesDemonstrated use of GenAI tools (ChatGPT, GitHub Copilot, Claude) in engineering workflowsExcellent communication and calmness under pressureA passion for automation and reducing toil Nice to haves... Experience with Grafana Cloud, IRM or other incident management toolsFamiliarity with Argo Workflows / ArgoCDExperience defining SLIs/SLOs at scaleBackground in Platform EngineeringExperience improving or redesigning incident management processes We’re an international team, and English is our shared working language. You’ll collaborate frequently with colleagues in the UK, so confidence communicating in English is important for this role. What You'll Get From Us... Competitive SalaryCompany bonus schemePrivate Healthcare and Medicash planWe give 26 days holiday + bank holidays, plus volunteer days throughout the year (pro-rated)Tax-saving Salary Sacrifice Pension with AvivaSalary sacrifice Cycle to Work, Octopus Electric Vehicle, and Nursery fee schemes available!For all your well-being and development needs, we give each colleague access to a benefits platform, with an allowance of £250 per year for wellbeing, and £150 per year for developmentOur Bumper Flex policy for better work/life balanceAnnual company-wide Bumper Retreat - a few days of fun, collaboration, and mingling(make sure your passport's in date!)If and when the time comes, we will give 4 months paid leave to primary carers, and 1 month of paid leave to secondary carers Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our Bumper team, you'll have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak! Important: This position is not eligible for visa sponsorship. We can only consider candidates who already have the right to work in the UK.