DontApply.Club
Login Register

Customer Protection Contact Centre Analyst

About You — Germany · Posted ~22 hours ago

Mid Visa History ✓

Skills

Customer service Customer communication Risk assessment Analytical judgment Safer gambling Affordability assessment Financial crime awareness Source of Funds verification Account controls Audit trail documentation

🔓 Log in to save this job, tailor your resume & track your apply process — 7 days free, no card needed.

Log in to add to target list

Summary

Join a customer protection team focused on identifying and addressing potential safer gambling, affordability, and financial crime concerns. You will communicate with customers by phone and electronic channels, assess their responses, apply appropriate risk controls, and maintain clear documentation of decisions. The role suits someone with strong customer service skills, sound judgment, analytical ability, and a careful approach to compliance.

Highlights

Customer-focused role with meaningful responsibility for risk mitigation, customer protection, and responsible decision-making. Offers hands-on analytical work, varied customer interactions, and the opportunity to develop expertise in financial crime, affordability, and safer gambling controls.

Description

Job DescriptionAs a CPCC Analyst you will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, in order to address potential Safer Gambling, Affordability or Financial Crime concerns. Reporting to the CPCC Team Manager you will be part of the CPCC Team. Are you ready to launch a winning carreer? What you will do Contacting customers to address any potential Safer Gambling, Affordability or Financial Crime concerns.Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds evidence.Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner.Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a clearly documented audit trail of decision making.