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Retail Customer Service Manager

About You — United Kingdom · Posted ~22 hours ago

Mid Full-time Onsite Visa History ✓ £13.74 per hour

Skills

customer service cash handling customer relationship management complaint handling problem solving transaction processing safer gambling practices

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Summary

Join a dynamic retail team as a Customer Service Manager, where every day brings new customer interactions and operational challenges. You will deliver outstanding service, build lasting customer relationships, process transactions, resolve concerns with empathy, support responsible practices, and help maintain high shop standards. The role offers hands-on responsibility and an opportunity to develop a career in retail operations.

Highlights

A customer-facing retail management opportunity offering dynamic day-to-day work, responsibility for service standards, customer relationships, transactions, and shop operations, with a clear path to build a career.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.74 per hour (standard + location allowance) Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 32.5 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.