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BMC Remedy Developer

Ampstek — Finland · Posted ~1 day ago

Mid Contract Hybrid Visa History ✓

Skills

BMC Remedy ITSM Incident Management Problem Management Change Management Asset Management CMDB Remedy Forms Active Links Filters Escalations Workflow Design Automation REST APIs Web Services System Integration BMC Remedy ITSM REST API OSS/BSS

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Summary

A technology role for an experienced ITSM developer responsible for customizing service management platforms, designing workflows, automating operational processes, and building integrations with external systems. The position requires strong knowledge of service management modules, scripting concepts, business rules, and enterprise system connectivity.

Highlights

Hybrid contract role focused on enterprise IT service management development, workflow automation, integrations, and process optimization using established ITSM technologies.

Description

Title: BMC Remedy Developer Location: Helsinki, Finland (Hybrid) Employment Contract. Job Description: Core Remedy Platform Knowledge Understanding of BMC Remedy ITSM modules Incident, Problem, Change, Asset/CMDB Remedy Development: Forms (data structures) Active Links (UI logic) Filters / Filter Guides (business rules) Escalations (scheduler-based logic) Customization: Incident / Change workflows Email templates / notifications Workflow & Automation Design: • Ability to design end-to-end service workflows • Automation use cases: oTicket routing oSLA tracking oApproval flows • Understanding of process orchestration Integration Capabilities Experience with: oWeb Services / REST APIs o Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools) o Event-based integrations (alerts → tickets)