Site Reliability Engineering Manager

Come and join a Winning Team Be remarkable. Be yourself. Why Should You Join Us? At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you… You can enjoy: Convenient office location, less than 5 min. walk from MTRFree round-trip lunchtime shuttle bus services to ShatinComprehensive Medical and Life insurance coverage, including your spouse and childrenWell-equipped Gym inside our office buildingOnsite Clinic and Lactation Room Why This Role Matters: This role is pivotal in shaping highly resilient, scalable systems that power seamless customer experiences across our O+O (Offline + Online) ecosystem. By leveraging observability and automation, you will help ensure systems are always reliable, insights are proactive, and incidents are resolved swiftly — ultimately putting a smile on customers’ faces. Working at the intersection of engineering and operations, you will drive a customer-focused, data-driven approach to reliability, enabling the business to innovate faster while maintaining operational excellence. What You’ll Be Doing: Design and own end-to-end observability frameworks (metrics, logs, traces) to deliver deep system visibility and insightsArchitect highly resilient, scalable systems to support a seamless O+O business modelChampion observability best practices and embed monitoring into infrastructure and application layersDevelop automation solutions to reduce manual effort, improve reliability, and optimise resource utilisationLeverage data, AI and anomaly detection to proactively identify and resolve system issuesCollaborate with cross-functional teams and technical partners to evaluate tools, run PoCs, and implement new capabilitiesLead, coach and mentor team members, fostering a strong culture of collaboration, innovation and continuous improvementDrive a scientific, data-driven approach to system performance analysis and decision-making What You’ll Bring: Strong hands-on experience across SRE, DevOps, or system architecture environments with successful project deliveryPractical expertise in observability tools (e.g. Dynatrace, Prometheus, Grafana, ELK Stack)Experience with automation frameworks (e.g. Ansible, Jenkins) and scripting/programming for tooling and process automationSolid understanding of AI/ML-driven observability, including predictive analytics and anomaly detectionStrong problem-solving mindset with a focus on data-driven decision makingAbility to communicate clearly and effectively with both technical and non-technical stakeholdersCollaborative approach with a strong sense of ownership and continuous improvementProficiency in spoken and written Cantonese and English How You Will Make An Impact: Improve system reliability and reduce downtime through proactive monitoring and automationAccelerate incident detection and resolution, enhancing customer experience across digital and physical touchpointsEnable smarter, faster engineering decisions through real-time insights and analyticsStrengthen cross-team collaboration and drive consistent observability practices across the organisationIncrease operational efficiency by reducing manual work and optimising system performanceBuild a future-ready, intelligent infrastructure that supports innovation at scale What is holding you back? Don’t miss out on this great chance to shape Your life! Apply now! We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.