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Customer Protection Contact Centre Analyst

Entain — Austria · Posted ~21 hours ago

Skills

Customer communication Customer service Risk assessment Financial crime awareness Analytical judgment Case documentation

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Summary

Work in a customer protection team handling inbound and outbound communications related to responsible-use, affordability, and financial-risk concerns. You will assess customer responses, apply appropriate controls, deliver high-quality service, and maintain clear audit records of decisions and actions.

Highlights

Customer-facing risk role combining analytical decision-making, responsible customer support, and direct action to mitigate financial and behavioral risks.

Description

Job DescriptionAs a CPCC Analyst you will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, in order to address potential Safer Gambling, Affordability or Financial Crime concerns. Reporting to the CPCC Team Manager you will be part of the CPCC Team. Are you ready to launch a winning career? What you will do Contact customers to address any potential Safer Gambling, Affordability or Financial Crime concerns.Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds evidence.Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk promptly.Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a documented audit trail of decision-making.