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JavaScript Support Engineer

Resilioinc — Poland · Posted ~1 day ago

Mid

Skills

JavaScript Node.js Server-side application development Technical support Debugging Log analysis Unit testing Customer communication

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Summary

Resolve complex customer technical issues while contributing directly to product improvements. You will develop JavaScript and server-side features, analyze logs, diagnose defects, create unit tests, coordinate with engineering and QA teams, and communicate clear resolution plans.

Highlights

Customer-facing technical role combining JavaScript development, troubleshooting, feature delivery, and close collaboration with engineering and QA teams.

Description

Overview As a Support Engineer, you will be responsible for resolving the customers' technical issues using your expertise and extensive cooperation with the engineering and QA departments. Develop solutions that could involve configuration, bug fixes, or new features in the product. Communicate a resolution plan with the customer and deliver the final solution to the customer's complete satisfaction. Responsibilities Design and develop new features according to specifications and customer’s requests;Produce high quality code that implement required functionalityDevelop corresponding unit tests to properly test the codeIdentify customers issues based on logs and provide a resolution in a timely manner;Collaborate with other developers, QA team and project managers to refine requirements Qualifications At least two years professional server application development experience.You must have a strong familiarity with JS frameworksExperience with node.jsGood knowledge of TypeScript/JavaScript Preferably knowledge of React, Backbone (legacy code)