Summary
Provide onsite and remote support for end users, manage devices and user accounts, troubleshoot hardware and software issues, and contribute to enterprise IT projects.
Highlights
Hands-on end-user support role covering modern workplace technologies, device management, and enterprise IT operations.
Description
We are looking for an EUC Engineer to provide onsite and remote end-user support.
You will troubleshoot hardware and software issues, deploy and configure devices, support Microsoft Windows and Microsoft 365 environments, manage user accounts, and ensure a high level of customer service.
The role also involves coordinating with third-party vendors, maintaining accurate service records, and supporting IT projects while adhering to IT security and operational standards.
This position open for Brisbane, Perth and Adelaide.
Requirements:
2–4 years of experience in IT/Desktop/EUC Support or a similar end-user support roleStrong knowledge of Windows 10/11, Microsoft 365, desktop/laptop troubleshooting, and basic networking (TCP/IP, DNS, DHCP, VPN)Experience with Active Directory user administration, remote support tools, software deployment, and IT ticketing systems (e.g., ServiceNow, Jira, Freshservice)Hands-on experience with hardware break/fix, printer and peripheral support, and endpoint device configurationFamiliarity with device imaging and deployment tools (e.g., Microsoft Intune, SCCM/MECM) is highly desirableUnderstanding of ITIL processes, incident management, and service delivery best practicesExperience working with third-party vendors and coordinating hardware repairs and replacementsExcellent communication, troubleshooting, problem-solving, and customer service skillsAbility to prioritize multiple support requests, work independently, and collaborate effectively within a teamBachelor's degree in Information Technology, Computer Science, or a related field (preferred); Microsoft, CompTIA A+, or ITIL certifications are an advantageAbility to lift and move IT equipment when required and maintain a strong commitment to workplace health, safety, and security practices.
About Us
We specialize in Digital, ERP, and larger IT Services.
We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts.
Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need.
If you are looking for new opportunities, send your profile at Careers@zoneitsolutions.com.
Also follow our LinkedIn page for new job opportunities and more.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities.
We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities
