Principal Cloud Operations Engineer

Meet Our Team As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow. Picture Yourself At Pega As a Principal Engineer, you are recognized as an engineering authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting strategic planning, and sharing expertise. You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support. At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc. What You'll Do At Pega Be an expert in Pega Cloud environment fully understanding all concepts and technologies. Act as a mentor in Pega Cloud area for other parts of Pega organization Handle alerts, incidents, service requests and changes within SLA. Own customer escalationsPerform provisioning of new environments and upgrade of the infrastructure components & Product applicationTroubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortemsInfluence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant servicesCreate, review, and update operational runbooks and Standard Operating ProceduresParticipate in testing of pre-release product enhancements with EngineeringIdentify the needs and build tools to automate repeated operational tasks and reduce toilManage multiple projects simultaneously and able to adapt to changing business goals Who You Are Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer serviceYou are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skillsWorks well with cross-functional global and remote teamsDemonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirementsComfortable working in a fast-paced, enterprise environmentPossess customer obsession and proven empathy towards customers Education / Certifications Bachelor’s degree in computer science/engineering or equivalentAWS Certification, a plusCertified Kubernetes Administrator, a plus Pega Certified System Architect (CSA) Certification, a plus What You've Accomplished You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below: 8+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers5+ years of experience with enterprise scale Linux AdministrationExperience with microservices architecture with Kubernetes is strongly preferred5+ years of hands-on operational experience with Amazon Web Services (AWS). Exposure to additional public clouds such as GCP or Azure, a plusDeep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.Experience with analyzing performance, using tools such as thread and heap dumps with a strong understanding of JVM memory structure and garbage collection conceptsAdministration of web servers running Tomcat, Apache, IIS, NginxKnowledgeable in database troubleshooting and SQL skills preferably PostgreSQL or OracleBasic network troubleshooting skills including TCP/IP, DNS, VPNExperience understanding scripting languages like Bash/Shell, Python, or similar. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the companyThe world’s most innovative organizations as reference-able clientsAnalyst acclaimed technology leadership in a massive emerging market Additional Information Base salary range for this role is 236,500 - 360,300 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.