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Senior Operations Manager, Local Shops

Delivery Hero — Germany · Posted ~1 day ago

Senior Full-time Visa History ✓

Skills

operations management vendor management process optimization KPI management team leadership operations strategy performance management

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Summary

Drive operational efficiency for a network of local retail operations through vendor management, process improvement, and strong team leadership. You’ll own commercial and operational KPIs, shape local strategy with senior leaders, coordinate internal and outsourced teams, build market insights, and deliver initiatives with measurable business impact.

Highlights

Lead local operational performance and efficiency while shaping strategy, managing internal and outsourced teams, developing vendors, and delivering measurable improvements to operational metrics.

Description

Job DescriptionOperations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams What’s on Your Plate? Accountable for local NFV operational performance including both commercial & operational KPI'sWork with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritizationWork with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiativesWork closely with key accounts on performance, opportunities and leverage relationship to build local market insightsScope and deliver local initiatives to improve ops metrics quantified with data analysisConsistently reviews performance, highlighting successes and areas of improvements supported by a target action planExpert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.