Deputy General Manager - Global Logistics and Customer Business

Deputy General Manager – Global Logistics and Customer Business | Mercedes-Benz > Karriere > Jobsuche > Stellenausschreibungen DE EN HU Anbieter/DatenschutzUnternehmenTechnologieNachhaltigkeitKarriereInvestorenPresse ProdukteKarriereJobsucheDeputy General Manager – Global Logistics and Customer BusinessTätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Global Customer Service & Parts @ MBRDIGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India Private Limited, Bangalore Startdatum:sofortVeröffentlichungsdatum:05.08.2026Stellennummer:MER0004126Arbeitszeit:Vollzeit BewerbenAufgabenIntroductionMBRDI is the largest engineering and digital hub for Mercedes-Benz outside headquarters, driving innovation across product development, operations, and customer experience.Within this ecosystem, GCSP (Global Customer Service & Parts) plays a critical role in ensuring seamless Retail Operations, Technical Aftersales, Customer Care, Parts Logistics , Supply Chain Management, Customer Service Business, Data & AI which directly ensures customer satisfaction, customer experience and brand promise.This position focuses on end-to-end aftersales supply chain management, covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management across global logistics centers. This position also focuses on Customer Business in terms of Product Management and ensuring parts availability after End of Production (EOP) ResponsibilitiesAs Deputy General Manager – Global Logistics and Customer Business (GCSP@MBRDI), you will lead a team of professionals across logistics and customer business functions.You will be responsible for:Driving transformation for Global Logistics business covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management· Driving ownership with respect to Customer Business in terms of Product Management and end-to-end spare parts availability strategy, ensuring optimal service levels, reduced lead times, and cost efficiencyCollaborating with various GCSP teams, regional logistics centers and hubs, market organizations to align strategies and executionExecuting the future roadmap for Global Logistics and Customer Business, including Process Redesign, Automation, AI-driven efficiency measures and smart solutionsLeading a large, high-performing team (70+ professionals) across various business domainsEnsuring delivery excellence across initiatives from concept phase to global rollout and lifecycle supportSupporting global programs and cross-functional initiatives in line with organizational priorities Objectives of the RoleStrengthen global delivery and end-to-end responsibilities in the field of Logistics and Customer Business within GCSPDrive business objectives through strong stakeholder engagement across global markets and hubsEstablish a future-ready, digital-first strategy aligned with organizational visionEnsure strong process governance, service delivery, and operational excellenceBuild and nurture a high-performance leadership team and talent pipelineDrive continuous improvement, innovation, and cost optimization Skill / Specific KnowledgeStrong expertise in After Sales domain especially in Logistics and Customer Business area within Automotive OEM environmentDeep understanding of:Warehouse and transport management systemsGlobal spare parts distribution networksInventory optimization and technology-based forecastingProduct Management and parts availabilityExposure to digital technologies, including:AI/ML based demand forecastingSupply chain control towers and real-time visibilityWarehouse automation and smart logisticsProven experience in:Leading large teams and building leadership layersStakeholder management across global and cross-cultural environmentsDriving transformation and change initiativesStrong communication, influencing, and executive presentation skillsInternational collaboration experienceQualifikationenQualificationsEducation:Bachelor’s / Master’s in Engineering / Supply Chain Management / Industrial Engineering / OperationsExperience:15–20 years of relevant experience in Logistics / Spare Parts ManagementProven track record in leading large teams and driving global transformation initiativesBenefits Mit­arbeiter­rabatte möglich Gesund­heits­maß­nahmen Mit­arbeiter­handy möglich Essens­zulagen Betrieb­liche Alters­ver­sorgung Hybrides Arbeiten möglich Mobilitäts­angebote Mit­arbeiter Events Coaching Flexible Arbeits­zeit möglich Kinder­betreuung Park­platz Kantine, Café Gute An­bindung Barriere­frei­heit Betriebs­arzt KontaktMercedes-Benz Research and Development India Private LimitedPlot No. 5-P, EPIP 1st Phase560066 BangaloreDetails zum StandortMBRDI Recruitment E-Mail: mbrdi_recruitment@mercedes-benz.com BewerbenDie Mercedes-Benz Group.Die Mercedes-Benz Group AG (ehemals Daimler AG) ist eines der erfolgreichsten Automobilunternehmen der Welt. Mit der Mercedes-Benz AG gehören wir zu den größten Anbietern von Premium- und Luxus-Pkw und Vans. Die Mercedes-Benz Mobility AG bietet Finanzierung, Leasing, Fahrzeugabos und –miete, Flottenmanagement, digitale Services rund um Laden und Bezahlen, die Vermittlung von Versicherungen sowie innovative Mobilitätsdienstleistungen an.Mehr erfahrenTechnische Support-HotlineKontaktStandorteAnbieterRechtliche HinweiseEinstellungenDatenschutzLizenzhinweise DritterAllgemeine Geschäftsbedingungen© 2026. Mercedes-Benz AG. Alle Rechte vorbehalten (Anbieter)