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Retail Customer Service Manager

Entain — United Kingdom · Posted ~1 day ago

Onsite £13.00 per hour

Skills

Customer service Cash handling Transaction processing Complaint resolution Relationship building Target achievement Shop operations Safer gambling practices Retail transaction systems Betting terminals

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Summary

Join a fast-paced retail customer service team where every day brings different challenges. You will provide excellent service, process customer transactions and cash payments, explain available services and self-service terminals, resolve concerns with empathy, work toward performance targets, and help maintain high operational standards. Responsible customer protection practices are a core part of the role.

Highlights

Dynamic customer-facing retail role with varied daily responsibilities, team collaboration, customer relationship building, and opportunities to contribute to safe and responsible service.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 10 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.