Professional Services & Customer Delivery Engineer

Position: Professional Services & Customer Delivery Engineer Location: Ottawa, Canada (Hybrid) Move Security Forward with Acre Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time. About Acre At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most. Your Impact We’re looking for a Professional Services & Customer Delivery Engineer to join our customer delivery organization. This role is responsible for leading the successful delivery and implementation of Acre’s security and identity solutions, from requirements gathering through deployment and handover. You’ll combine strong technical expertise with customer engagement and project coordination skills, working closely with customers, Sales, and cross‑functional internal teams to deliver high‑quality solutions that create measurable customer value. This role is ideal for a technically strong, customer‑focused professional who enjoys owning solutions end‑to‑end. What You’ll Do In addition to the above, your key responsibilities will include: Customer Engagement & Requirements Analysis Serve as a primary technical point of contact for customers throughout the delivery lifecyclePartner with customers and Sales to understand business objectives, technical requirements, and integration needsTranslate customer requirements into solution designs, scopes of work, and delivery plan Solution Design & Implementation Design, configure, and implement customized solutions aligned with customer needs and Acre product capabilitiesLead system configuration, testing, deployment, and post‑implementation supportEnsure smooth integration with customer environments, including third‑party systems and platforms Project Delivery & Coordination Coordinate delivery activities across Software, Technical, Professional Services, and Sales teamsDefine and track project timelines, milestones, risks, and dependencies to ensure on‑time, high‑quality deliverySupport customer training and manage final system handover Technical Support & Troubleshooting Provide expert‑level technical troubleshooting during and after implementationDiagnose and resolve integration, configuration, and performance issuesAdvise customers on best practices and optimization opportunities Continuous Improvement Capture customer feedback and lessons learned to improve delivery methodologiesContribute to documentation, standards, and internal knowledge sharing What You’ll Bring To succeed in this role, you'll need: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)4+ years of experience in a Professional Services Engineer, Implementation Engineer, Technical Consultant, Customer Delivery, or similar roleExperience delivering customer‑facing technical or SaaS solutions in an enterprise environmentStrong communication skills with the ability to explain technical concepts to both technical and non‑technical audiencesProven ability to manage multiple projects with competing priorities Technical Skills & Experience Proficiency in one or more of the following: C#, Python, SQL, Flutter, MongoDBExperience designing and consuming RESTful APIs, including authentication and authorizationExperience implementing and supporting webhooks and event‑driven integrationsFamiliarity with cloud platforms (AWS and/or Azure)Experience with CRM and ERP systems (e.g. Salesforce, NetSuite)Strong understanding of networking fundamentals, databases, and security principlesExperience with deployment and integration tools such as Docker, Kubernetes, GitHub Actions, Jenkins, or similarExperience with access control, identity, or physical security software is a strong plus Tools & Platforms (Preferred) JIRA for project tracking and issue managementSalesforce for opportunity and customer engagement trackingNetSuite for order management, project coordination, or financial workflows Preferred Certifications AWS Certified Solutions ArchitectMicrosoft Certified: Azure Solutions ArchitectOther relevant technical or security certifications What’s In It For You We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities: Be part of a disruptor – Help move security forward with a company that challenges the status quoLearn from industry leaders – Work alongside experts and innovators in security technologyDrive meaningful impact – Your work will directly support customers and protect critical infrastructureAdvance your career – Access professional development, training, and growth opportunitiesEnjoy competitive rewards – We offer a competitive compensation package and locally compliant benefits Join the Future of Security Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you. Data Privacy Statement We process personal data submitted in connection with your application for recruitment purposes in accordance with applicable data protection laws. Applicant data will generally be retained for up to 12 months from the date of last activity unless otherwise required by law or where consent has been provided for future opportunities. For details, please see our Privacy Notice: Acre Security