Senior Desktop Support Engineer

Role Summary Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations. Key Responsibilities Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems.Troubleshoot and resolve desktop, application, and system performance issues.Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.Manage user accounts, access control, and system configurations.Perform OS installations, patching, and vulnerability remediation.Support trading floor technologies (turret phones, voice systems, market data platforms).Execute start-of-day and end-of-day operational procedures.Maintain and update Windows and VDI images.Manage IT asset inventory and lifecycle.Collaborate with global teams to resolve incidents.Ensure compliance with security standards and best practices. Complexity & Impact Handles complex, time-sensitive technical issues impacting trading operations. Requires independent problem-solving, sound judgment, and minimal supervision. Direct impact on business continuity, trading availability, and user productivity. Required Skills & Experience Technical Expertise Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshootingExperience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager)Mobile Device Management (Intune, MobileIron)VDI environments and SCCM packaging/deploymentMicrosoft Office (O365 & on-prem), including add-ins/macros troubleshootingEndpoint security and patching (Qualys, Ivanti, Zscaler, SentinelOne)Cisco voice systems and trading turret platformsAudio/video conferencing technologiesBasic networking knowledge Trading Environment Experience (Strongly Preferred) Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/BrokerTec, MarketAxess, etc. Additional Skills Strong troubleshooting and analytical skillsExcellent communication and stakeholder managementAbility to work under pressure in a fast-paced environmentScripting/automation (PowerShell preferred)Experience with reporting tools (Excel, LDAP, SQL) is a plusWorkday administration experience is a plusFamiliarity with AI tools and automation solutions is a plus Education & Certifications Bachelor’s degree or equivalent experience8+ years of relevant experienceMicrosoft/Cisco certifications preferredSpanish language skills are a plus All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions