Retail Customer Service Manager
Entain —
Austria (for United-kingdom branch/hub)
· Posted ~5 days ago
Senior
Part-time
Onsite
£13.00 per hour
Skills
outstanding customer service
cash handling
betting knowledge
safe gambling practices
communication
problem solving
POS systems
betting terminals
Summary
A retail-focused role centered on delivering top‑tier customer service in a bustling betting environment. Responsibilities include handling cash transactions, assisting customers with betting terminals, promoting responsible gambling, and managing shop opening and closing duties. The position offers a set hourly rate, a structured shift roster, and a commitment to employee well‑being.
Highlights
Join a dynamic retail environment where you can interact with customers daily, develop strong rapport, and work within a supportive team. Competitive hourly pay, clear shift schedules, and a focus on work‑life balance are offered.
Description
Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis.
In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £13.00 per hour.
Are you ready to launch a winning career?
What you will do
Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location.
This includes weekends and bank holidays.
Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week.
As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.