Retail Customer Service Manager
Entain —
Austria
· Posted ~5 days ago
Mid
Part-time
Onsite
£13.00 per hour
Skills
customer service
cash handling
problem solving
betting platforms
Summary
You will be a key liaison between customers and the shop, helping to manage daily operations, handle transactions, resolve issues with empathy, and promote the services offered by the establishment. The role involves opening and closing responsibilities, working a mix of shift patterns, and maintaining high standards of service and safety.
Highlights
Dynamic work environment with a focus on customer satisfaction, a supportive team culture, and opportunities to grow within the company.
Description
Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis.
In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary is £13.00 per hour
What you will do
Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location.
This includes weekends and bank holidays.
Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week.
As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.