Retail Customer Service Manager
Entain —
Austria (for United-kingdom branch/hub)
· Posted ~5 days ago
Mid
Part-time
Onsite
£13.00 per hour
Skills
Customer service
Cash handling
Safe gambling awareness
Communication
Problem solving
Summary
Join a fast‑paced retail operation where you will lead a team in delivering exceptional customer experiences, handling transactions, and promoting responsible gambling. You will work varied shifts, maintain store standards, and support customers with empathy and problem‑solving skills while aiming to meet performance targets.
Highlights
Dynamic retail environment with flexible shift patterns, opportunity to develop customer‑service expertise, supportive team culture, and clear work‑life balance through advance rota scheduling.
Description
Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily.
In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom.
Salary is £13.00 per hour
Are you ready to launch a winning career?
What you will do
Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location.
This includes weekends and bank holidays.
Your typical weekly rota will be 10 hours.
We will make it up of a blend of long opening or closing shifts, and shorter evening shifts.
The rota will vary week to week.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.