Workplace Engineering Track Associate
Mobiquity — Netherlands · Posted ~2 weeks ago
Full-time
Visa History ✓
Skills
Virtual Desktop Support
Troubleshooting
Automation
Reporting
Virtualization
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Log in to add to target listSummary
Support and maintain a large-scale workplace virtualization environment. Handle day-to-day operations, troubleshooting, automation improvements, and ensure high availability of core components.
Highlights
Opportunity to work on virtualization technologies in a structured BAU framework with focus on high availability and customer experience.
Description
JD Workplace Engineering Track Associate Responsibilities Receives proper handover from project to BAU Suggests improvements in the design/process to ease workflows Day to Day Support of Workplace Virtualization Production Environment Maintains High availability & Load balancing of all core; leveraged; dependent components Conducts validation testing in UAT and change management to production Performs any short term projects that relate to existing system expansion or enhancement Escalates high severity issues & works along with consultants from service impact to improvement plans Help develop automation capabilities wherever possible to reduce issues & complexity Work with multiple teams to address complex issues under L3 Engineer guidance Troubleshooting basic to intermediate platform issues Troubleshooting user issues Ticket handling as per agreed SLAs Ensure Backup & restore of workspaces per agreement Ensure policy controls & security level on workspaces as expected Maintains & improves customer experience & satisfaction Vendor co-ordination & follow-up Creates daily/weekly/monthly reports on system statistics; capacity; usage; analytics & other metrics Perform all periodic activities Daily/weekly/monthly The Role offers An opportunity to re-imagine technical support in a structured BAU framework of a large stack of technology products bundled under Virtual Desktop services