Billing & Recharge Agent

Job DescriptionThe Billing & Recharge Agent  is key to ensuring the accurate and timely invoicing and recovery of recharge costs for vehicle damage or negligence. You will manage the full billing lifecycle, handle disputes professionally, and maintain precise financial records. This role is essential in achieving seamless billing operations and excellent customer communication. Ready to take on this challenge? Join Team Orange  YOUR ROLE AT SIXT • You review damage assessments and calculate recharge amounts using the approved pricing matrix and policy • You create and issue accurate recharge invoices to customers within agreed SLA timeframes • You manage customer recharge disputes professionally, from receipt to resolution or escalation • You ensure purchase orders and supplier invoices for repair work match job completion records • You maintain accurate financial records and contribute to monthly recovery reporting • You keep billing templates and communications updated and support audits and data requests YOUR SKILLS MATTER • Experience You have previous billing or financial administration experience • Accuracy You demonstrate strong numerical precision and attention to detail • Communication You are confident and professional in written and verbal customer interactions • Calmness You handle challenging disputes and customer interactions effectively • Tools You have good working knowledge of Microsoft Office, especially Excel • Background Ideally, you bring experience in fleet, automotive, or insurance environments WHAT WE OFFER Competitive Reward Package Attractive base salary with a performance-based bonus  Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance. Wellbeing & Support Employee Assistance Programme and access to wellbeing resources. Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career.