NICE CXOne Developer

Miratech — Spain · Posted ~2 weeks ago

Mid Full-time Visa History ✓

Skills

NICE CXOne Studio scripting IVR development Routing design API integration Cloud environments Technical troubleshooting Studio IVR API Cloud

🔓 Log in to save this job, tailor your resume & track your apply process — 7 days free, no card needed.

Summary

A technology-focused organization is seeking an engineer experienced in contact center platforms, IVR development, routing solutions, and API integrations. The role includes solution design, deployment, troubleshooting, and collaboration with technical stakeholders.

Highlights

Opportunity to design and support cloud-based contact center solutions, collaborate with architecture teams, and work on complex integrations and customer experience platforms.

Description

Job DescriptionWe are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions. Responsibilities Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.Design and build call flows and integrate backend systems using application programming interfaces (APIs).Manage NICE Business Units (BU) and contribute to solution design and network optimization.Provide routing design and implementation for contact center technologies.Collaborate with Architecture teams to design, develop, deploy, and consume APIs.Provide technical support and troubleshooting assistance when scripting issues arise.Coordinate issue communication and resolution with multiple technical teams during production incidents.Review support tickets with agency leadership and oversee issue resolution across teams.