Summary
We are seeking a NICE CXOne Engineer with hands-on expertise in contact center solutions. In this role, you will design and build IVR call flows, manage API integrations for backend systems, and coordinate release planning and deployment. You will work with architecture teams and business stakeholders to optimize network solutions and provide technical support for scripting and routing issues.
Highlights
Opportunity to design and develop contact center solutions in cloud-based environments, coordinate across architecture and business teams, and handle release planning and deployment for multiple agencies.
Description
Job DescriptionWe are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations.
The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments.
This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions.
Responsibilities
Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.Design and build call flows and integrate backend systems using application programming interfaces (APIs).Manage NICE Business Units (BU) and contribute to solution design and network optimization.Provide routing design and implementation for contact center technologies.Collaborate with Architecture teams to design, develop, deploy, and consume APIs.Provide technical support and troubleshooting assistance when scripting issues arise.Coordinate issue communication and resolution with multiple technical teams during production incidents.Review support tickets with agency leadership and oversee issue resolution across teams.